| Position: |
Order Planner |
| Position Summary: |
This position is responsible for ensuring that all transportation, scheduling, reporting, communications, and/or customer service issues and requests are resolved in manner that meets or exceed the customer’s expectations. |
| Essential Functions: |
- Drop orders into the LMS system from the customer’s system.
- Scheduling and Coordination of pickups/deliveries with Operations, Carriers, Client, and/or Customer;
- Responsibilities include answering inquiries from carriers, client, and/or customers;
- Routing, planning, updating and/or tracking of orders and shipments;
- Investigation and resolution of issues.
- Acting as a liaison between Transportation, Operations, carriers and customers.
- Daily interaction with internal, carrier and customer personnel is required.
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| Essential Skills and Experience Required: |
- Strong organizational and time management skills.
- Strong systems aptitude and must be proficient in Microsoft Office applications, with emphasis on Outlook, Word and Excel.
- Strong written and verbal communication skills.
- Understanding of Transportation Operations and Supply Chain Management.
- Previous experience of import and exports.
- Previous experience in Transportation/Supply Chain is preferred.
- 2-3 years of customer service experience is preferred.
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| Qualifications: |
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Considerable working knowledge of computer software (Microsoft Excel, Word and Impromptu); familiarity with WMS preferred; ability to communicate with individuals at all levels; must have a demonstrated ability in process improvement.
- SAP experience is preferred.
- Communication: Effectively express ideas orally or in writing as required to perform the job.
- Safety: Follow established safety practices and correct unsafe work practices on the job by informing the Operations Manager of potential risks. Completion of PIT training is required.
- Attendance/Punctuality: Arrive to work each day in a timely manner.
- Interpersonal relations: Work collaboratively with members of his/her team and establish/maintain effective working relationships when dealing with managers, supervisors, or co-workers.
- Must have a HS Diploma/GED and 2-3 years of customer service experience.
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Physical Demands and Work Environment: |
Physical Demands
- While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands or finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
- The duties of this job are performed in a shipping office environment, thereby experiencing some minor level of noise due to office equipment. May require extended hours in order to meet customer’s needs.
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| Date Posted: |
10 September 2008 |
| Location: |
Monroe, NJ |
| Position Status: |
Exempt |