Our business starts and ends with providing a great customer experience and our customer service representatives are a vital link in that process. They must ensure that customers are handled with care and, in turn, become loyal customers. Con-way's customer service representatives ensure that our customers have all of their questions and concerns answered. Timely and accurate responses are the backbone of the success of Con-way's customer service program.
As our customers, shipments and contracts grow, our demand for great quality people to service our customers will likely grow too. Reliable customer service helps increase sales and brand loyalty. As our industry becomes increasingly competitive, more and more importance will be placed on customer service to achieve a competitive advantage and retain customers.
Our customer service representatives handle requests of all types; many are simple and merely need to be looked up on the computer to satisfy the customer. Other inquiries may be more complex and require extra research or a detailed explanation from an account representative. Typical responsibilities include providing assistance in tracking or locating a shipment, asking additional questions to ensure the validity of an exception and suggesting potential solutions, or instruction on how to use our Web site tools. In some situations, representatives must follow up questions and concerns until the customer's inquiry has been completely resolved.
Con-way is an industry leader in the transportation and logistics industry. We've built our company on the belief that it's great people who make a great team. This approach has helped us achieve success in business, and it's given us the ability to offer some of the most exciting and rewarding career opportunities available. Careers that come with a great total rewards package that includes: competitive compensation, training, health and retirement benefits - creating an environment where you can be your best. Con-way's global presence and growth delivers real career potential; you'll never be left without an opportunity to achieve more.
As a Con-way customer service representative, you have the opportunity to learn the business from the ground up with a great potential for growth and opportunity for advancement and a desirable career. Are you looking for a way to start a career in transportation and logistics? Or are you an experienced customer service representative looking for the opportunity to put your skills to use for an industry-leading organization? If so, you'll want to explore the CSR positions available.