Customer Support — Guaranteed Freight Delivery
We recognize you and your customers may need assurance for on-time delivery. That’s why we’re happy to offer two Guaranteed Service options:
- Guaranteed (G!) Service ->
Choose Con-way Freight Guaranteed (G!) for your mission-critical shipments.
For emergency situations, demand surges and critical customer orders, Con-way Freight offers you the ultimate peace of mind with our Guaranteed (G!) delivery service.
When you choose G! you get the best guaranteed service in the industry from a top LTL carrier. This includes:
- No minimum charges or hidden fees
- The lowest guaranteed service charge
- Priority handling, tracking and coding of your shipments
- The fastest transit times—up to 2 days faster than our competitor
- Automatic and electronic claim reimbursement
Simply mark the “Guaranteed” box (or write G!) on your bill of lading (BOL) or e-BOL to guarantee your next shipment. It’s that simple.
All G! marked shipments receive priority handling and scheduling throughout our network, ensuring prompt, professional handling by our dedicated employees.
We are proud to offer our premium/priority G! service with only a 20% up-charge to your freight bill.
Automatic Claims ProcessStandard Delivery Service Guarantee ->
In the rare instance a claim situation should occur with G! — less than 1% of the time — we offer the easiest, most hassle-free process in the business. No calling, no paperwork, no filing — you get an automatic, electronic refund of your freight charges instantly. No issues!
All eligible shipments are automatically covered by the Con-way Freight Standard Delivery Service Guarantee at no additional charge.
And with our ranking among the world’s best LTL carriers, that’s a guarantee you can count on.
This program covers all points served direct by Con-way Freight in the continental United States and Canada. Please review tariff CNWY-199, item 24 for complete terms and conditions of Standard Delivery Service Guarantee.
To file a claim, visit our Claims and Refunds page.