OceanGuaranteed® FAQs

FAQs: Ocean Freight Shipping to North America from Asia

Customer Support — OceanGuaranteed® FAQs

How do I book a shipment?

It’s as easy as calling 866-896-2005, select Option 4. Our dedicated customer service representatives will be glad to assist you.

Why should I use OceanGuaranteed?

OceanGuaranteed offers peace of mind delivered through our efficient, day-definite and guaranteed service offering. Our integrated end-to-end shipping solution combines the industry-leading expertise of APL Logistics and Con-way Freight, giving you guaranteed reliability without the price tag.

Which Asian ports do you ship from?

With just one call, you can ship to North America from the following 13 ports:

  • China — Guangzhou, Hong Kong, Qingdao, Shanghai, Shenzhen and Xiamen
  • Indonesia — Jakarta
  • Japan — Yokohama
  • Singapore
  • South Korea — Busan
  • Taiwan — Kaohsiung
  • Thailand — Bangkok
  • Vietnam — Ho Chi Minh

Does OceanGuaranteed cover Canada and Mexico too?

OceanGuaranteed provides service to the U.S., Canada, and Mexico.

How long will it take for my shipment to arrive at its destination?

Total transit time from port-to-door averages 19 days, which is 30% faster than standard ocean/intermodal shipping. Upon booking your shipment, you will receive a guaranteed, day-definite delivery confirmation.

Can I track my shipment during transit?

Yes. You will have complete visibility using our online tracking tool to monitor your shipment from Asia to final delivery for total peace of mind. All it takes is a computer and an Internet connection — it’s that easy.

How will I be billed?

Costs are calculated on a port-to-door basis and shipments move under one bill of lading. You will receive a single invoice from APL Logistics. You’ll benefit from a single-source service where no third parties or brokers are involved.

Are there capacity or space restrictions?

No. OceanGuaranteed customers receive guaranteed capacity; your shipment will not be rolled or delayed once we accept your booking, even during peak season.

How does OceanGuaranteed provide a competitive advantage for me?

OceanGuaranteed offers you one-stop reliability from two trusted leaders, APL Logistics and Con-way Freight. With our one-of-a-kind service you’ll get:

  • Reliability — day-definite delivery allows for more reliable inventory, production and sales planning
  • Ease of use — an efficient, integrated solution with a single phone number, single invoice and a single, kilo-based, port-to-door price
  • The biggest combined network — more points of origin in Asia and destinations in North America with no constraints on shipment volume
  • Guaranteed space — shipments are among the last loaded on the vessel and the first unloaded once they reach North America
  • Faster transit times — 99% on-time performance supported by a money-back guarantee: we offer a 20% refund if your shipment arrives late
  • Cost advantage — up to 75% less expensive than airfreight
  • Greener alternative — 95% reduction in carbon emissions when compared to airfreight

What makes OceanGuaranteed faster?

Our optimized network ensures guaranteed delivery times through:

  • Late CFS cut-off and priority vessel stow in Asia
  • Priority discharge and handling on U.S. West Coast
  • Guaranteed vessel space, even during peak season
  • Dedicated containers for C-TPAT certified shippers minimizes potential for Customs delays
  • Over-the-road transport avoids rail-related congestion and delays

What if I have a problem or question about a shipment?

Call us at (866) 896-2005, Option 4, or track online. Our web-based shipment tracking provides shipment details, transit updates and Customs status 24 hours a day, seven days a week. Our dedicated, centralized customer support monitors all your LCL import shipments and proactively notifies you of service exceptions.

Learn more about the terms of OceanGuaranteed.

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