Claims & Refunds

Con-way works diligently to ensure exception-free shipping. And, while claims are infrequent, they are a reality of the transportation industry. When a claim is required, Con-way offers a variety of claims filing and tracking tools to make the experience as positive as possible. These tools include:

  • Personalized claims that allow registered users to take advantage of personalized tracking and avoid repetitive data entry
  • A claims tool to quickly and easily file a damage claim (no registration required)
  • Personalized claims tracking that allows shippers who are registered users of our Web site to track the status of their claims
  • Our On-Time Guarantee Refund Request to file for a refund in the unlikely event that a Guaranteed On-Time shipment was late
 
Truckload Logistics Freight