|Kemp Goldberg Partners|
Company Receives Top Scores in Annual Evaluation of Service Performance
ANN ARBOR and BENTON HARBOR, Mich. - August 23, 2011
Con-way Freight, a less-than-truckload (LTL) carrier and subsidiary of Con-way Inc. (NYSE: CNW), today announced that it has been named LTL Carrier of the Year by Whirlpool Corporation (NYSE: WHR), the world's leading manufacturer and marketer of major home appliances.
With more than $18 billion in global sales, Benton Harbor, Mich.-based Whirlpool builds and sells a wide range of major home appliances under respected brand names such as Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana, Brastemp, Consul, Bauknecht and other major brands.
Con-way Freight has been a primary carrier for Whirlpool since 2007 and handles thousands of LTL shipments for the company annually, noted Kevin O'Meara, Whirlpool’s senior director of logistics operations. As part of its overall supply chain quality process, Whirlpool annually conducts an evaluation of its transportation service providers. The effort measures and ranks carriers in areas such as on-time service percentage, driver professionalism and safety performance, equipment quality, EDI compliance, EPA SmartWay score, invoice accuracy and claims. The program also considers feedback on carrier performance from Whirlpool’s internal as well as end-user customers.
“Con-way Freight scored at consistently high levels across our key measurement criteria, particularly on-time service percentage,” noted O’Meara. “When our carriers deliver Whirlpool products to our customers, they represent a critical part of the service experience. With its proven ability to deliver reliable, efficient service, Con-way Freight ranked highest among all our LTL carriers in contributing positively to customer satisfaction. That performance earned them distinction as Whirlpool’s LTL Carrier of the Year.”
“This is a tremendous honor for our company and validation of what we strive for every day — a safety-first work environment that delivers exception-free, on-time service and provides the fastest transit times against the industry’s toughest standards,” said Greg Lehmkuhl, executive vice president, operations, Con-way Freight.
“On behalf of our entire organization, I want to thank Whirlpool for this significant recognition,” Lehmkuhl added. “I particularly want to thank every Con-way Freight driver, dock and customer service employee and their managers who helped make our service for Whirlpool a success. It’s because of our employees and their commitment to excellence at every step in the customer experience that we have been honored with this award.”
Follow Con-way Freight on Twitter: http://twitter.com/Con_way_.
Con-way equipment images are available at www.con-way.com/en/about_con_way/newsroom.
About Con-way Freight
Con-way Freight is the industry’s leading less-than-truckload (LTL) freight transportation company, providing guaranteed, day-definite regional and transcontinental service with exception-free delivery, on-time service performance and faster transit times through a single, unified network of more than 300 service centers in the United States, Canada, Mexico and Puerto Rico. Con-way Freight offers LTL freight transportation across North America and through Global LTLTM delivery in the United States from around the world. Global solutions include international less-than-container (LCL) ocean shipments from Asia through its OceanGuaranteed® service; U.S. and Europe delivery for inbound and outbound international cargoes through an exclusive alliance with TNT; direct service to more than 30 Bahamian and Caribbean ports through TropicalDirectSM; and domestic offshore transportation to Alaska, Hawaii and Puerto Rico. Based in Ann Arbor, Mich., Con-way Freight is a certified FAST highway carrier and is C-TPAT/PIP, ACE- and CSA-certified.
Con-way Freight is a subsidiary of Con-way Inc. (NYSE: CNW), a $5.0 billion diversified freight transportation and logistics services company. For more information, visit www.con-way.com/en/freight.
About Whirlpool Corporation
Whirlpool Corporation (NYSE: WHR) is the world's leading manufacturer and marketer of major home appliances, with annual sales of more than $18 billion in 2010, 71,000 employees, and 66 manufacturing and technology research centers around the world. The company markets Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana, Brastemp, Consul, Bauknecht and other major brand names to consumers in nearly every country around the world. Additional information about the company can be found at www.whirlpoolcorp.com.