Frequently Asked Questions
What is MyCon-way.com?
MyCon-way.com is your exclusive access to the new Registered User experience. Here you'll find:
- A simple, clean and refreshed look and feel
- Intuitive tracking and search capability
- Simplified access to all the tools making partnering with Con-way Freight easy
- Enhanced My Tools: a place to put the tools you use most, the way you want them
How can I access MyCon-way.com?
You can access MyCon-way.com by visiting www.MyCon-way.com.
How can I learn about the features of MyCon-way.com?
First time users will see a welcome message with the option to learn more about the features of the MyCon-way.com site. At any time users can access the information under the
menu by selecting the 
menu item.
menu by selecting the
menu item.
Where can I find help in using MyCon-way.com?
Under the menu, select 
or the 
link.
menu, select or the link.
Where are my Quick Tools?
They are listed under the menu items: 
on the MyCon-way.com homepage and tool pages.
on the MyCon-way.com homepage and tool pages.
What are My Tools?
My Tools is a place to put shortcuts to the things you do most, organized the way you want them for easy access.
How can I customize My Tools?
Customizing My Tools is quick and easy; click the 
link on the
MyCon-way.com homepage to learn more.
link on the
MyCon-way.com homepage to learn more.
Do I need to re-register for MyCon-way.com?
No, registered customers will be granted access automatically.
Will my username and password change when I access the new MyCon-way.com?
No, your username and password will remain the same.
Where can I change my password?
Click the 
link at the top right of the page, and then click on the 
link. Go to the General Info tab to change your password.
link at the top right of the page, and then click on the link. Go to the General Info tab to change your password.
Will the new MyCon-way.com retain my current account code?
Yes, your account code will not change with the new MyCon-way.com site.
Will my saved templates & BOL be affected?
No, all templates are saved and will not change.
Will my pricing be affected?
No, your negotiated pricing will not change.
Will my report subscriptions and email notifications be affected?
No, report subscriptions are saved and will not change.
Will my address book be affected?
No, your address book entries are saved and will not change.
How can I see news and updates for weather or service alerts?
Weather, service alerts, and important info are showcased at the top of the MyCon-way.com home page as needed.
Can we still share one profile?
Yes, however for a customized experience individual logins are recommended.
On which browsers, operating systems and devices can the new site be viewed?
MyCon-way.com can be viewed on all major browsers. It is available for both Windows and Mac -- IE 7, IE 8, IE 9, IE 10,
Firefox, Chrome and Safari are all supported.
Does MyCon-way.com work with tabbed browsing?
Yes, if your browser is set up for tabs, this will work with MyCon-way.com.
Is it necessary to have Flash to use the new site?
No, Flash is not necessary to use MyCon-way.com.
What happens when my cookies are cleared?
Clearing cookies also clears the MyCon-way site cookie. To return to the MyCon-way site, please visit www.MyCon-way.com (and log in) or contact our customer support team at 800 4 CONWAY (800 426-6929) or contact us via email at customercaregroup@con-way.com.
How do I get back to the MyCon-way.com home page once I've left the page to access at tool or other information?
Click the 
link located at the top-left side of the page. To return to the MyCon-way site from the Classic Con-way Freight site, click the 
link at the top of the page or the 
button located on the page
link located at the top-left side of the page. To return to the MyCon-way site from the Classic Con-way Freight site, click the link at the top of the page or the button located on the page
How can I get access to MyCon-way.com if I went back to the Classic View?
To regain access to MyCon-way.com please visit www.MyCon-way.com (and log in) or contact us at 800 4 CONWAY (800 426-6929) or email us at customercaregroup@con-way.com.
Why do I keep seeing the MyCon-way.com introduction page every time I visit the website?
MyCon-way.com requires the acceptance of First and Third party cookies. Should you need assistance, please contact us at 800 4 CONWAY (800 426-6929), option 5, Web Support.
To modify your cookie settings in Microsoft Internet Explorer, please follow the steps listed below.
- Tools
- Internet Options
- Privacy (tab)
- Advanced a. Advance Privacy Settings • Override automatic cookie handling • Accept (First party Cookies) • Accept (Third party Cookies) b. Click “OK”
- Restart browser