Shipment Status Message and Definitions
| Message | Description | Code |
|---|---|---|
| All short | The destination service center is reporting the shipment as all short because it has not arrived there as scheduled. | 15 |
| Appointment required at destination | The shipment is being held at the destination service center until an appointment for delivery has been set or met at the request of the recipient. | 13 |
| Arrived at destination | The shipment has arrived at the destination service center. | 6 |
| Arrived at interim | The shipment has arrived at an interim service center. | 3 |
| At destination | The shipment is at the destination service center. | 44 |
| At interim | The shipment is at an interim service center. | 43 |
| At origin | The shipment is at the origin service center. | 25 |
| Attempted delivery | Delivery was attempted by the destination service center; however, the recipient was not able to receive it. The shipment will not be taken back out for delivery until either the consignee or the shipper has contacted XPO Logistics with further instructions. | 19 |
| Awaiting unloading at consignee | The shipment is awaiting unloading by the recipient at their location. | 18 |
| BOL Image available | BOL image of shipment is now available. | 31 |
| Consolidating shipments per consignee | The shipments are being consolidated onto a trailer at the destination service center for future delivery per request from the recipient. | 10 |
| Delayed en route to destination | The shipment has been delayed en route to the destination service center. | 7 |
| Delayed en route to interim | The shipment has been delayed en route to an interim service center. | 4 |
| Delivered by | The shipment has been delivered to the recipient. | 23 |
| Delivered part short | Only a portion of the total shipment was delivered to the recipient by the destination service center. The number of pieces short is shown under Exceptions. | 20 |
| Delivery Receipt Image available | Delivery receipt image of shipment is now available. | 30 |
| En route to destination | The shipment is en route to the destination service center. | 5 |
| En route to interim | The shipment is en route to an interim service center. | 2 |
| Enroute to Alaska | The shipment has arrived at an interim service center in Alaska. | 38 |
| En route to Hawaii | The shipment has arrived at an interim service center in Hawaii. | 39 |
| En route to Puerto Rico | The shipment has arrived at an interim service center in Puerto Rico. | 40 |
| Final delivery pending review | The children of this parent shipment have been delivered, but there may be a discrepancy in the total weight requiring a manual review of all the shipping documents. Upon completion of this review, the shipment will be changed to Final Delivered status. | 28 |
| Follow-up delayed | Sorry for the delay, we hope the possible delay notification was helpful. | 35 |
| Follow-up on time | Arrived on time, but a possible delay notification was sent. | 34 |
| Holding on dock for cartage carrier at destination | A forwarding cartage carrier has been notified that this shipment awaits their retrieval at the destination service center. Upon taking possession, the cartage carrier assumes the responsibility to deliver the shipment to the recipient. | 14 |
| Holding on dock for Customs clearance at destination | The shipment is being held at the destination service center awaiting Customs clearance. | 11 |
| International shipment from Mexico has been tendered to the broker | The shipment has been tendered to the broker and is in-transit from Mexico. | 42 |
| International shipment to Mexico has been tendered to the broker | The shipment has been tendered to the broker and is in-transit to Mexico. | 41 |
| Late | Your shipment will not be delivered today. | 37 |
| Late but no possible delay notification sent | Late but no possible delay notification sent | 36 |
| Non-Movement PRO (parent) | This shipment consists of multiple PRO numbers because it has been split and loaded onto more than 1 trailer due to either space availability or as directed by the shipping documents. This PRO acts as the 'parent'(master)for the split shipments while each portion or split (which we will refer to as 'children') has been assigned an additional freight bill number. | 24 |
| Out for delivery | The shipment is out for delivery to the recipient. | 8 |
| Overage | The shipment is an overage. | 27 |
| Picked up | The shipment has been picked up and recorded in our system by the origin service center. | 1 |
| Possible Delay Notification | This shipment may be delayed. | 33 |
| Recorded in system | The shipment details have been recorded in our system. | 32 |
| Refused delivery | The recipient refused delivery. The shipment is at the destination service center awaiting further instructions from the shipper. | 21 |
| Refused for damage | The recipient refused the shipment because of damage. The shipment will remain at the destination service center pending further instructions from the shipper. | 22 |
| Returned to dock, no attempt to deliver | The shipment has been returned to the destination service center dock with no attempt to deliver. The shipment will go back out for delivery the next business day. | 17 |
| Shipment has been canceled | The shipment has been canceled by the service center. | 26 |
| Transfer | This shipment is in transfer status. | 29 |
| Undeliverable | An unsuccessful attempt to deliver this shipment has been made and the shipment is now considered undeliverable. The shipment will remain at the destination service center until the shipper contacts XPO Logistics with further instructions. | 12 |
| Shipment Term | Description |
|---|---|
| After Hours Pickup | After Hours Pickup indicates that the shipment was picked up after normal hours. Delivery date calculations begin the next business day rather than on the pickup date. |
| Est Dlvr | Estimated Delivery Date is the date that a shipment is estimated to be delivered, within the standard number of days established for XPO Logistics' transit time between the origin and destination points listed on the bill of lading. |
| SCAC | SCAC (Standard Carriers Alpha Code) deliveries are shipments which are destined to locations that XPO Logistics does not service directly and therefore must forward them to a carrier who will deliver the shipment to the ultimate destination. |
| Service Exempted |
Service Exemption is processed by the XPO Logistics with exclusive discretion under the following circumstances:
1.When freight movement is significantly delayed due to acts of God, weather, or due to the intervention of a governmental authority, including when freight movement is delayed due to the closure of a road or highway on the scheduled route by federal, state or local authorities. 2. When Customs delays freight movement at border crossings. Exemption allowed only if the delay is 2 hours or more and is caused by Customs clearing the freight at the border-crossing point, assuming that the shipment arrived on-time at the border. |